Unfortunately, we do not accept returns or exchanges except in cases of defective items or incorrect shipments.
Returns or exchanges due to customer preference—such as change of mind, size issues, or individual differences in materials or processing—are not accepted.

Please note that A.PRESSE products may vary slightly in texture and appearance due to their material and processing characteristics.
Such variations are considered part of the product’s design and are not regarded as defects.

We will respond only in cases of initial defects (damage, significant stains, or sewing defects unrelated to processing) or incorrect shipments.

Please contact us within 7 days of receiving the item, providing the following information:

• Order number
• Photos clearly showing the defective area

After confirmation, we will generally resend the same item.
If the same item is unavailable, a refund will be issued instead.

We do not offer size exchanges.
Due to product characteristics, slight size variations may occur, and inventory limitations prevent us from offering exchange services.
Please carefully review the size chart before placing your order.

The cooling-off system applies to door-to-door sales and telemarketing.
As our store operates via online mail-order sales, the cooling-off system does not apply.

hipping carriers cannot be selected.

• Japan : Yamato Transport
• International shipping : For the United States, shipments will be handled by Yamato Transport due to the de minimis regulations.For all other countries and regions, shipments will be made via EMS.

Shipping fees are as follows:

• Japan : JPY 990 (tax included)
• Okinawa & remote islands: JPY 1,500 (tax included)
• International shipping : Varies by destination

• Japan : Orders are shipped within 4 business days after order confirmation
  (excluding weekends and public holidays).
• International shipping : Delivery times vary depending on destination and customs clearance.

Once your order is shipped, a tracking number will be provided via email.
If your order does not arrive after an extended period following shipment, please contact customer support.

Delivery times may be affected by weather conditions, transportation issues, or customs procedures.
Orders may be canceled if incomplete information or violations of our Terms of Service are identified.

Delivery date and time requests are accepted only within the options available at checkout.
If no preference is selected, items will be shipped as soon as they are ready.

We regret to inform you that we cannot reship items returned due to an expired storage period.If you wish to receive the product again, please place a new order.

We are unable to combine multiple orders into a single shipment.
Each order is shipped separately, and shipping fees apply per order.

Receipts can be downloaded from “My Page > Order History.”

At this time, we do not offer gift wrapping services.
Shopping bags are also not included.

Cart contents are not guaranteed to be saved and may be removed after a period of inactivity or depending on your browser settings.

We do not charge any additional handling fees beyond the product price and shipping fee.
However, depending on your payment method and destination, the following charges may apply.

Payment-related fees
Your credit card issuer or payment service provider (such as PayPal) may charge foreign exchange fees or international transaction fees.
These fees are determined by the payment provider and are not charged by our store or Shopify.

Import-related charges
Depending on the destination country or region and the contents of your order, customs duties, VAT, consumption tax, or customs handling fees may be applied upon import.Such charges, if applicable, are generally the responsibility of the customer and may be collected by the carrier or customs authorities at delivery or afterward.

DDP shipments (where applicable)
For certain destinations, orders may be shipped under the DDP (Delivered Duty Paid) method.
In such cases, customs duties and import taxes are collected in advance during the checkout process, and no additional payment is required upon delivery.

Contact

If you have any questions, please contact us at : ec-support@apresse.jp