Legal notice
Legal Notice / Commercial Disclosure
Seller
Anthings Inc.
Responsible Officer
Kazuma Shigematsu
Business Address
KW Building 3F
2-9-11 Sendagaya, Shibuya-ku
Tokyo 151-0051, Japan
Product Prices
Prices are displayed on each product page and include applicable consumption tax where required.
All prices displayed in dollars are in U.S. Dollars (USD).
Additional Fees and Charges
Shipping Fees
Japan: JPY 990 tax included
Okinawa & remote islands: JPY 1,500 tax included
International shipping: Varies depending on destination and package weight.
Customs Duties, Taxes, and Import Fees
For shipments to the United States, orders are shipped under the DDP (Delivered Duty Paid) method.
Customs duties and import taxes are collected in advance during checkout.*State sales tax, if applicable, is the customer's responsibility.
For shipments to countries and regions other than the United States, customs duties, value-added tax (VAT), import taxes, and customs clearance fees may be imposed upon import.
These charges are generally the responsibility of the customer.
Please note that due to changes in local laws, customs regulations, or the contents of an order, additional charges may exceptionally apply.
Payment-Related Fees
Depending on your credit card issuer or payment service provider, such as PayPal, foreign exchange fees or international transaction fees may apply.
These fees are determined by the payment provider and are not charged by our store.
Accepted Payment Methods
- Credit cards
- PayPal
Payment is completed at the time the order is placed.
Delivery Time
Orders are generally shipped within 4 business days after order confirmation.
Please note that we do not ship on Saturdays, Sundays, or public holidays.
We are not responsible for loss or theft resulting from delivery instructions such as unattended delivery requests.
Shipping Methods
- Domestic shipping Japan: Yamato Transport
- International shipping to the United States: Yamato Transport
- International shipping to other countries and regions: EMS
Shipping carriers cannot be selected.
Returns and Refunds
Returns and Exchanges
We do not accept returns or exchanges except in cases of defective items or incorrect shipments.
Returns or exchanges due to customer preference, such as size issues, color differences, or individual variations, are not accepted.
Please note that variations in color, material texture, or processing characteristics are not considered defects.
Items purchased outside our store are not eligible.
Defective Items or Incorrect Shipments
If you receive a defective item or an incorrect shipment, please contact us within 7 days of receipt, including your order number and photos showing the issue.
As soon as we confirm that the product is defective or that there was a delivery issue, we will contact you regarding a refund or exchange.
Return shipping costs will be covered by us in such cases.
On the other hand, if the return is not due to a defective product or an incorrect shipment, you will be responsible for the return shipping costs
Return Conditions
Returns are accepted only if all of the following conditions are met:
- In the case of defective products or incorrect shipments
- The item is unused and unworn
- All tags, accessories, and original packaging are included
- The item is returned in its original condition
Returns without prior contact will not be accepted.
Exchanges
We do not offer exchanges.
If the same item is available, we will resend it.
If the item is unavailable, a refund will be issued.
Refunds
Refunds are generally not provided.
Refunds are issued only when reshipment of the same item is not possible.
Approved refunds will be processed to the original payment method in accordance with the processing schedule of the payment provider.
Refund timing may vary depending on the payment provider.
For details on returns, refunds, and other related matters, please review our Refund & Return Policy.
Cooling-Off Period
As this is an online mail-order service, the cooling-off period does not apply.
Governing Law
Transactions made through this store are governed by the laws of Japan.
Notes
When returning items, please use a shipping method with tracking and insurance.
We are not responsible for loss or damage caused by shipping methods without tracking.
International Shipping Notes
United States
Orders shipped to the United States are handled under the DDP method.
Normally, no additional customs duties or import taxes will be charged upon delivery.
However, due to changes in U.S. laws, customs regulations, or the contents of your order, additional customs duties, import taxes, or other charges may exceptionally apply. In addition, depending on the destination state, you may be required to report and/or pay applicable state or local Sales Tax. In such cases, you are solely responsible for the reporting and payment of such taxes.
In such cases, we shall not be held responsible. Thank you for your understanding.
European Union
For shipments to EU member states, VAT and customs duties may apply.
These charges are generally the responsibility of the customer.
Customer Support
Email: ec-support@apresse.jp
Please contact us via the Contact page.
*Please note that responses to inquiries may take several days.
Inquiries received on weekends and public holidays will be answered from the next business day.
Please note that response times may vary depending on the nature of your inquiry and the volume of inquiries we receive.
For all inquiries regarding our online store, please contact our customer support.
Please note that we are unable to respond via our official Instagram or other social media channels.
If you wish to obtain our telephone number, please request it by email. Please note that we do not respond to product-related inquiries by telephone.