Refund policy
Return Policy
Returns and Exchanges
We do not accept returns or exchanges except in cases of defective items or incorrect shipments.
Returns or exchanges due to customer preference
(such as differences in image, size, or order mistakes) are not accepted.
About the Products
Product colors may appear different from the actual item depending on your device or viewing environment;
such differences are not considered defects.
Due to the characteristics of materials and manufacturing processes,
each item may have individual variations in texture and appearance.
Marks, wrinkles on leather products, vintage finishes,
and individual variations resulting from fabric or special processing
are considered product characteristics and not defects.
Returns or refunds based on these reasons are not accepted.
Items purchased outside our store are not eligible.
About Product Measurements
Product measurements are taken using our standard measurement method.
However, slight variations may occur due to the measurement method, individual differences between products, and the characteristics of the materials or manufacturing process.
The listed measurements are provided as a guide only.
Returns, exchanges, or refunds based on measurement discrepancies are not accepted.
Defective Items or Incorrect Shipments
If you receive a defective item or an incorrect shipment,
please contact us within 7 days of receiving the product.
When contacting us, please provide your order number
and photos clearly showing the issue, if possible.
After reviewing the details, we will generally arrange a reshipment of the same item.
Refunds will be issued only if reshipment of the same item is not possible.
In such cases, return shipping costs will be covered by us.
On the other hand, if none of the above applies, you will be responsible for the return shipping costs.
Return Conditions
When returns are accepted, all of the following conditions must be met:
- In the case of defective products or incorrect shipments
- The item must be unused and unworn
- All tags and accessories must be included
- The item must be returned in its original packaging
- The item must be in the same condition as when received
Returns without prior contact will not be accepted.
Exchanges
We do not offer exchanges.
In cases of defective items or incorrect shipments,
we will provide a replacement or a refund.
Refund Policy
Refunds
Refunds are issued only when a defect or incorrect shipment is confirmed
and reshipment of the same item is not possible.
Once a refund is approved, we will process the refund
within a reasonable period of time
and issue it to the original payment method.
Please note that the timing of the refund being reflected
depends on the payment service provider or card issuer,
and it may take additional time after we complete the refund process.
Cooling-Off Period
As this store operates as an online mail-order service,
the cooling-off period does not apply.
Governing Law and International Orders
Transactions made through this store are governed by the laws of Japan.
Contact Information
Please note that responses to inquiries may take several days.
Inquiries received on weekends and public holidays will be answered from the next business day.
Please note that response times may vary depending on the nature of your inquiry and the volume of inquiries we receive.
For all inquiries regarding our online store, please contact our customer support.
Please note that we are unable to respond via our official Instagram or other social media channels.
Email: ec-support@apresse.jp