Shipping policy
Shipping
Shipping Carriers
- Domestic shipping (Japan): Yamato Transport
- International shipping:
- United States: Yamato Transport (DDP shipping)
- Other countries and regions: EMS
Shipping carriers cannot be selected by the customer.
Shipping Fee
Japan: ¥990 (tax included)
Okinawa & Remote Islands: ¥1,500 (tax included)
International Shipping: Shipping rates vary depending on the destination and package weight.
Shipping Schedule
Orders are generally shipped within 4 business days after order confirmation.
Please note that we do not ship on Saturdays, Sundays, or public holidays.
Shipping or delivery may be delayed during long holiday periods such as Golden Week or the year-end/New Year holidays,
or due to adverse weather conditions, traffic conditions, or circumstances related to the shipping carrier.
Delivery Time
Delivery times vary depending on the destination and shipping method.
Delivery date and time requests are limited to the options available at checkout.
After shipment, an email with a tracking number will be sent.
Please check the delivery status via the tracking service of the respective shipping carrier.
A link to the tracking service will be included in the shipment confirmation email.
Missed Deliveries
If you are not available at the time of delivery, a delivery notice will be left by the shipping carrier.
Please arrange redelivery within the carrier’s holding period.
If the item is returned to us because it was not collected within the holding period
or due to an incorrect or incomplete shipping address,
reshipment will generally not be provided.
Unattended Delivery
If you request unattended delivery through the shipping carrier,
we are not responsible for any loss, theft, or damage that may occur.
If Your Order Does Not Arrive
If your order does not arrive after the estimated delivery time has passed
following receipt of the shipment confirmation email,
please contact us.
When contacting us, please include your order number.
International Shipping
For international shipments, delivery times vary depending on the destination and customs clearance conditions.
Delivery date and time selection is not available.
Delays may occur due to customs procedures or local circumstances.
For shipments to countries and regions other than the United States,
customs duties, import taxes, and customs clearance fees may apply,
and these costs are generally the responsibility of the customer.
Customs Clearance Information
Some countries or regions may require a customs ID, personal identification number, or similar information for customs clearance.
For example, customers residing in South Korea, China, or Taiwan may be required to provide such information depending on local customs requirements or the delivery carrier.
Contact Information
Please note that responses to inquiries may take several days.
Inquiries received on weekends and public holidays will be answered from the next business day.
Please note that response times may vary depending on the nature of your inquiry and the volume of inquiries we receive.
For all inquiries regarding our online store, please contact our customer support.
Please note that we are unable to respond via our official Instagram or other social media channels.
Email: ec-support@apresse.jp